FAQ
Availability
Can I sign up to be notified on future releases?
Absolutely, for news on restocks and future releases please sign up here.
Support
What is the warranty period on my watch?
We offer a 2 year warranty period from the date you receive your watch. Meaning that it is protected against manufacturing and movement defects, but not accidental damage.
Repairs made under the warranty will be free of charge and we will handle the shipping for your full peace of mind.
You can contact us at info@benjaminjameswatches.com for any support or questions.
What is the returns policy?
You can return your watch to us within 14 days of receiving it, as long as it is still in the original condition and hasn't been resized or worn.
Simply contact us at info@benjaminjameswatches.com and we will arrange a fully insured return shipping label with FedEx.
When your watch is returned to us we will offer a full refund minus the shipping costs. (To and from, if applicable)
Any duties or taxes paid on international orders will not be refunded as they are not collected by us.
Can I change or cancel my pre-order?
If your order has not yet been dispatched you can contact us to cancel the order free of charge.
How do I resize my bracelet?
The bracelet on the Scarifour is securely fixed by a pin and collar system. If you are familiar with adjusting watch bracelets you can use a pin pusher tool and plier, otherwise please take it to your local watch shop. We cannot take responsilbity for damage inflicted during a bracelet adjustment.
Shipping
Can you ship internationally?
Yes, we ship to many countries worldwide using a reliable FedEx service. For the full list of countries please refer to our checkout page. If your country is not on the list feel free to reach out in case we can offer it in the future.
Taxes and duties
Our prices are currently excluding taxes and duties for international orders, so you may be liable for additional payment when the watch is on it's way to you. Please refer to your local import laws.
What shipping courier do you use?
We ship to many countries worldwide fully insured with FedEx for a secure and reliable service.
Watch Queries
How do your watches wear on the wrist?
Benjamin James watches are designed with classic sizing and style in mind. They work perfectly on small wrists as well as large wrists that prefer a classic silhouette. Most of our images are modelled on a 6.5 inch wrist.
Are Benjamin James watches water resistant?
Our watches are water resistant but not rated for swimming or diving. We focus on classic sizing and style meaning we prioritize thin cases and sleek proportions.
Are there any discounts on Benjamin James watches?
We don't offer any discounts on our watches as we are committed to offering great value at the retail price.